The Return Policy
WE DON’T THINK YOU WILL, BUT...
THANK YOU FOR ORDERING FROM OURCASTE. IF YOU HAVE QUESTIONS ABOUT YOUR ORDER, PLEASE CONTACT THE CUSTOMER SERVICE DEPARTMENT AT firstname.lastname@example.org.
OURCASTE DOES NOT ACCEPT RETURNS, BUT WE WELCOME EXCHANGES AND STORE CREDIT.
PLEASE NOTE THAT WE HAVE A 30-DAY EXCHANGE POLICY. WHEN USING OUR EXCHANGE SERVICE, YOU WILL BE REFUNDED IN THE EVENT OF THEFT OR LOSS DURING DELIVERY TO OUR WAREHOUSE. WE RESERVE THE RIGHT TO REFUSE EXCHANGES THAT ARE SHIPPED AFTER THE 30-DAY GRACE PERIOD HAS EXPIRED OR ITEMS WHICH ARE NOT IN ORIGINAL CONDITION WITH ORIGINAL TAGS ATTACHED.
PLEASE NOTE WE ARE UNABLE TO ACCEPT EXCHANGES ORRETURNS FOR ITEMS PURCHASED AT OTHER RETAIL LOCATIONS OR OTHER WEBSITES.
EXCHANGES ARE ACCOMMODATED BY SUBMITTING YOUR RETURNED GARMENT AND PLACING A NEW ORDER.
ALL ORIGINAL TAGS MUST BE FULLY ATTACHED TO RETURNED ITEMS. ALL ITEMS SHOULD BE RETURNED IN THEIR ORIGINAL, UNDAMAGED PACKAGING. WE DO NOT ACCEPT EXCHANGES ON ITEMS THAT HAVE BEEN WORN, ALTERED, WASHED, OR DAMAGED IN ANY WAY.
REFUNDS MAY ONLY BE ISSUED ID PRODUCT IS DEFECTIVE AND IN THE SAME FORM AS WAS UTILIZED FOR PAYMENT. PLEASE NOTE THAT WE DO NOT REFUND ORIGINAL OR RETURN SHIPPING CHARGES. WE RECOMMEND THAT YOU USE A SHIPPER, SUCH AS USPS PRIORITY MAIL, UPS OR FEDERAL EXPRESS, WHICH ALLOWS YOU TO TRACK YOUR PACKAGE. WE ARE UNABLE TO ACCEPT A RETURN COD. PLEASE NOTE THAT IT MAY TAKE UP TO TEN BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED ONCE RECEIVED.
The Shipping Policy
How It gets There
WE OFFER SHIPPING WITHIN THE DOMESTIC UNITED STATES AND LIMITED INTERNATIONAL. YOU MAY CHOOSE FROM A VARIETY OF SHIPPING OPTIONS PROVIDED BY FEDEX. ORDERS CANNOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES WHICH ARE NOT AVAILABLE THROUGH FEDEX. ORDERS CANNOT BE SHIPPED COD.
OURCASTE OFFERS FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $100.00.
THE SHIPPING FEE WILL BE ADJUSTED UPON CHECKOUT BASED ON THE DESTINATION OF YOUR ORDER. EXPEDITED SHIPPING FEE’S VARY DEPENDING ON LOCATION.
ALL MERCHANDISE ORDERS ARE FULFILLED PROMPTLY WITHIN 48 HOURS OF RECEIPT OF YOUR ORDER. ALL ORDERS RECEIVED AFTER 1:00 PM PST ON FRIDAY WILL BE SHIPPED THE FOLLOWING MONDAY. WE OBSERVE ALL NATIONAL HOLIDAYS.
IF A SHIPMENT HAS BEEN SENT BUT IS NOT RECEIVED, THE RECEIVING PARTY HAS THE RESPONSIBILITY OF CONTACTING THE SHIPPER. A TRACKING NUMBER WILL BE PROVIDED AND WE WILL DO OUR BEST TO ASSIST YOU.
IF YOU ARE NOT COMPLETELY SATISFIED OR IF THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION & ORIGINAL PACKAGING AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO OURCASTE
Terms & Conditions
LETS GET A FEW THINGS STRAIGHT
All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, ourCASTE reserves the right to refuse the sale and may offer the items again at with the correct information.
ourCASTE does not guarantee the availability of any items listed on ourCaste.com. If the item selected for purchase is not available, ourCASTE will make every effort to contact the customer to notify them of the cancellation.
Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that ourCASTE LLC. Shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, ourCASTE shall issue a credit to your credit card account in the amount of the purchase.
JUST SO YOU FEEL AS SAFE AS WE DO
All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law.
By communicating with ourCASTE, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.
You have the right to anonymity and do not have to supply us with information. However, if you choose not to provide the information and we need to fulfill your request for a specific product, we may be unable to provide you with that requested product.
Keeping a Record of Personal Information
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns.
We may hold Personal Information for the following purposes:
Internal accounting and administration;
To supply you with information about your account including regular statements;
To respond to inquiries;
Enhancing customer service, product options and to improve product performance;
Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;
To administer sales records;
To provide information about us, our products, services and special offers; and
To analyze our website usage.
Occasionally we require organizations outside ourCASTE to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy.
Our Disclosure of Your Information/Security
Although ourCASTE uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party.
The following describes some of the ways that your Personal Information may be disclosed and you expressly agree that your Personal Information may be disclosed by ourCASTE LLC. in the following ways:
We may internally gather data across all of our Website’s visitors and keep a record of your usage habits. As a result, we may disclose some limited, non specific Personal Information to third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, address and telephone number are NEVER disclosed to advertisers.
When you visit the Website, our server may attach a small data file known as a “cookie” to your hard drive. This enables us to analyze usage patterns on our Website in order to tailor it to our users’ needs. Cookies are safe and cannot be used to deliver a virus. Cookies only identify your computer to our servers when you visit our Website. Most web browsers are set to accept cookies. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer’s hard drive by adjusting your Internet browser. Without accepting a Cookie, you can browse through our site, but you will be unable to establish a shopping cart session and make a purchase on-line.
ourCASTE may lawfully disclose your Personal Information for law enforcement or regulatory purposes.
The Children’s Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. ourCASTE.com is not directed at children under 13, and does not knowingly collect any personal information from children under 13..
Changes to Our Privacy Statement
From time to time, it may be necessary for us to review and revise our privacy statement. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the ourCASTE website at www.ourcaste.com